Refund Policy
At Rehome Puppies Cavalier King Charles Spaniel, we prioritize customer satisfaction and the well-being of our puppies. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
- Timeframe: Refund requests must be made within 14 days of purchase.
- Condition: The puppy must be returned in good health and with no signs of neglect or abuse.
- Veterinary Report: A licensed veterinarian must provide a health report confirming the puppy’s condition upon return.
- Contact: Initiate the refund process by contacting us via email or phone.
- Processing: Upon approval, refunds will be processed within 7 business days.
- Shipping Costs: Shipping fees are non-refundable. The buyer is responsible for return shipping costs.
- Replacement Option: If the puppy has a life-threatening health issue documented by a veterinarian within 14 days, you may choose a replacement puppy or receive a refund.
- Final Sale Items: Puppies sold as “final sale” or “as-is” are not eligible for refunds.
We are committed to ensuring that every puppy finds a loving home and that our customers are satisfied with their new family member. Please contact our customer support team for any questions or further assistance regarding our refund policy.